Refund policy

Our 30-day return policy means that once you receive an item, you have 30 days to request a return. To be eligible, the item must be in the same condition in which you received it — unworn or unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase. To initiate a return, contact us at support@hernave.com. If the return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items sent back without a prior return request will not be accepted. For any questions about returns, feel free to contact us at any time at support@hernave.com.

Damages and issues Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item. This will allow us to assess the issue and resolve it as quickly as possible.

Exceptions / Non-returnable items Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), custom products (e.g. special orders or personalized items), and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific item, please do not hesitate to contact us. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, purchase the new item separately.

14-day withdrawal period for the European Union Notwithstanding the above, if goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, the item must be in the same condition in which you received it — unworn or unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds Once we have received and inspected your return, we will notify you to confirm whether the refund has been approved or not. If approved, you will automatically receive a refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, contact us at support@hernave.com.